Terms of Service

Company Identity

The service is operated by SZLK LTD, a company registered in England and Wales under company number 16843016, with registered office at 128 City Road, London EC1V 2NX, United Kingdom. References to "SZLK", "we", "us", or "our" mean SZLK LTD unless a product-specific supplement states otherwise.

Applicable Products

This document applies across SZLK products. Product-specific service facts, data practices, prices, risks, or territorial terms appear in the relevant product supplement. If the documents conflict, the product supplement controls only for that product and only for the stated difference. Neither document limits mandatory rights that apply to the user.

Acceptance of Terms

Before creating an account, purchasing, or using the service, users are given an opportunity to read these terms and the product supplement. Users who do not agree must not use the service. Acceptance of these terms does not replace a separate opt-in where law requires express consent for optional tracking, marketing, immediate digital supply, or another distinct purpose.

Eligibility and Authority

Users must be at least 18 and legally capable of entering into a contract, unless a product supplement expressly permits younger users with the safeguards and consents required by law. A person using a product for an organisation confirms that they have authority to bind that organisation.

Service Description

SZLK products may provide software tools, AI-assisted analysis, generated content, digital assets, workflow support, or research assistance. Before purchase, the relevant product identifies its main functionality, material limitations, compatibility information, price, usage allowance, and paid entitlement.

Accounts and Security

Users must keep login credentials secure, maintain accurate account information, and promptly report suspected unauthorised access. SZLK may impose a proportionate restriction where there is a specific security risk, unlawful use, payment failure, or legal obligation. Except in an emergency or where law prohibits notice, SZLK will explain the reason and available remedy.

Orders, Price, and Contract Formation

Before checkout, users are shown the total price, mandatory fees and taxes, billing timing, renewal terms, main functionality, usage limits, and cancellation method. The contract is formed when the order confirmation is issued. If a material pricing or description error is identified before delivery, SZLK will explain the correction and allow the user to confirm or cancel.

Paid Services, Renewals, and Entitlements

Paid features, subscriptions, credits, one-time purchases, trials, lifetime access, and usage limits are governed by the information shown before purchase and the refund policy. Any automatic renewal is disclosed before purchase; legally required reminders are sent before renewal; and users can stop renewal through an easy cancellation route. A paid entitlement is not transferable unless the product says otherwise.

Consumer Rights and Service Standards

Nothing in these terms limits mandatory consumer rights. Digital content must match its description, be of satisfactory quality, and be fit for a stated purpose where applicable. Services must be performed with reasonable care and skill. If these standards are not met, users may be entitled to repair, repeat performance, replacement, price reduction, refund, or another remedy under applicable law.

User Content and Input

Users retain the rights they already hold in prompts, files, text, images, business information, and other submitted content. They grant SZLK a non-exclusive, limited licence to process that content only for as long as needed to provide the requested service, protect it, provide support, and comply with law. If SZLK proposes to use identifiable private content for a separate purpose such as general-purpose model training, it will first provide a specific notice and identify an appropriate lawful basis and choice.

Generated Outputs

AI-assisted outputs may be inaccurate, incomplete, similar to third-party material, or unsuitable for the intended use. Users should review outputs before relying on, publishing, selling, or submitting them, especially in high-impact contexts. This warning does not remove any statutory quality obligation or remedy that applies to the paid service.

Acceptable Use

Users must not use the product to violate law, infringe rights, mislead others, generate unlawful or harmful material, bypass security, scrape or overload systems, reverse engineer restricted functionality, resell access without permission, submit malware or secrets they are not authorised to use, impersonate others, or interfere with another user or product.

Professional-Advice Boundary

Unless a product-specific supplement expressly states that a regulated professional service is being provided, SZLK products and outputs are not medical, legal, tax, accounting, investment, financial, psychological, therapeutic, employment, immigration, safety, or other regulated professional advice.

Third-Party Services

A product may use third parties for account access, payment, hosting, email, analytics, AI processing, search, storage, security, or support. Where users must enter a separate contract with a third party, the product will say so. SZLK remains responsible for duties that law places on it when selecting and using processors and does not exclude liability merely because a provider is involved.

Intellectual Property

SZLK and its licensors retain rights in the product, software, design, interfaces, documentation, templates, brands, and non-user content. Users may not copy, modify, distribute, or create derivative works from the product except as allowed by the product or applicable law.

Service Changes and Availability

SZLK may change the service for security, legal compliance, or reasonable product operation. A material change will not retroactively remove an acquired paid entitlement without the notice and remedy required by law. Where a change materially disadvantages paid users, SZLK will provide advance notice and, where appropriate, cancellation, a proportionate refund, or a reasonable alternative.

Termination

Users may stop using the product at any time and may stop renewal through the displayed cancellation route. SZLK may suspend or terminate access for a material breach, unlawful use, a specific security risk, payment failure, or a legal obligation. Except in an emergency or where notice is prohibited, SZLK will explain the reason and any review, data export, refund, or appeal option.

Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, deliberate misconduct, breach of mandatory consumer rights, or any liability that law does not permit SZLK to exclude. Any other exclusion or cap applies only to the extent it is fair, transparent, proportionate, and lawful, taking account of foreseeable loss and the nature of the contract.

Complaints and Dispute Resolution

Users may submit a complaint through the support route shown in the product or by emailing hello@szlk.ai. SZLK will investigate fairly and explain the outcome and available remedy. If the matter is not resolved, users may use any applicable consumer advice service, regulator, court, or available alternative dispute resolution process. This clause does not require a consumer to give up a right to bring a claim.

Governing Law

These terms are governed by the laws of England and Wales. This choice does not deprive a consumer of mandatory protection in the country where they live. A consumer may bring proceedings in any court available under mandatory local law; SZLK may bring proceedings against a consumer only where applicable law permits.

Contact

Questions about these terms may be emailed to hello@szlk.ai or sent by post to SZLK LTD at 128 City Road, London EC1V 2NX, United Kingdom.

Where to Read and Use This Document

This document forms part of the legal terms shown in the product being used. Users can complete account, billing, cancellation, cookie, refund, and privacy actions through the controls displayed in that product. General legal and support questions may be emailed to hello@szlk.ai; privacy questions and rights requests may be emailed to dpo@szlk.ai.

Language Versions

Published language versions are governed to communicate the same rights, duties, and choices. If wording differs, SZLK will interpret the versions consistently, will not rely on an ambiguity to disadvantage a user, and will respect mandatory local law and mandatory local-language requirements.

Changes to This Document

SZLK may update this document to reflect changes in products, law, or operations. If a material change disadvantages users in relation to paid access or legal rights, SZLK will give clear advance notice where required and will provide any cancellation, refund, or consent choice required by law. The effective date identifies the version in force.